When attempting to create a GitHub App pipeline or trigger, clicking on the “Authorize” button fails if the user’s GitHub account is already connected to a different CircleCI account. Until now, no error message was shown when this happened, making it difficult to troubleshoot the issue. We now surface an error message when this situation occurs.
While for now this message instructs users to “contact support”, in the future we plan to provide a self-serve solution to this problem.