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CircleCI Server v3.x Troubleshooting and Support

8 months ago1 min read
Server v3.x
Server Admin
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This document describes an initial set of troubleshooting steps to take if you are experiencing problems with your CircleCI Server v3.x installation. If your issue is not addressed below, you can generate a support bundle or contact your CircleCI account team.

Start KOTS Admin Console

To restart the KOTS Admin Console, run the following command:

kubectl kots admin-console -n <YOUR_CIRCLECI_NAMESPACE>

Generate Support Bundle

A support bundle is used by CircleCI engineers to diagnose and fix any issues you are experiencing. They are typically requested when you open a ticket.

To download a support bundle for CircleCI support, select the Troubleshoot tab from the Admin Console menu bar, and then click Analyze CircleCI Server.

Managing Pods

Verify Pod Readiness and Status

kubectl get pods -n <namespace>
api-service-5c8f557548-zjbsj 1/1 Running 0 6d20h
audit-log-service-77c478f9d5-5dfzv 1/1 Running 0 6d20h
builds-service-v1-5f8568c7f5-62h8n 1/1 Running 0 6d20h
circleci-mongodb-0 1/1 Running 0 6d20h
circleci-nomad-0 1/1 Running 6 6d20h

To show only pods with a status besides Running, you can use the --field-selector option.

kubectl get pods --field-selector status.phase!=Running -n <namespace>
nomad-server 0/1 Error 0 5d22h

Verify Pod Settings and Status

To show detailed settings and status of pods, use the following command:

kubectl describe pods <pod-name> -n <namespace>

Get Pod Logs

To show logs of pods, use the following command:

kubectl logs <pod-name> -n <namespace>

Restart Pods

To restart specific pods, the easiest way is remove the pod. Kubernetes automatically recreates the pod:

kubectl delete pod <pod-name> -n <name-space> --now

Help make this document better

This guide, as well as the rest of our docs, are open source and available on GitHub. We welcome your contributions.

Need support?

Our support engineers are available to help with service issues, billing, or account related questions, and can help troubleshoot build configurations. Contact our support engineers by opening a ticket.

You can also visit our support site to find support articles, community forums, and training resources.