I started at CircleCI HQ in San Francisco as a Solutions Engineer this past August. With a job history of working at much larger companies such as eBay and PayPal, being at a start-up was a big change for me.
And so I found myself grappling with a new problem: how to onboard. I was more accustomed to super structured week-long (or even longer) onboarding formats, which I had found to be dry and data-heavy.
At CircleCI, the culture is very remote friendly. My manager Kevin lives in Seattle and works remotely from there. I have co-workers on my team based out of New York and Colorado. For my first week, Kevin traveled down to the San Francisco office to welcome me and to kick off the onboarding process. It was really helpful to have some 1:1 training time and to get some suggestions on what areas to continue focusing my time on. Solutions Engineers lead the technical implementation and day-to-day management of CircleCI Trials, ensuring early customer success and a long-term business relationship. New hires in this role often start with a week on support duty to help learn the product.
After the newness and excitement of my first week, I felt a little unsure of the best way to soak up more CircleCI tribal know-how. There were plenty of people who could answer any technical questions I might have, but during those beginning days and weeks I didn’t always know quite what (or whom) to ask.