CircleCI Support:
expert guidance and training

Our team of experts is here to guide you from proof of concept, to launch, to build optimization.
And when issues arise, our team will get you back to green, faster.

Minimum Scale Plan

Starter

Community

Ticket management

Local availability

12 x 5

9 am - 9 pm

Monday - Friday

8 x 5

9 am - 5 pm

Monday - Friday

Holiday coverage
Support users

30

10

Targeted response times

Urgent

1 business hours

2 business hours

High

4 business hours

4 business hours

Normal

12 business hours

1 business day

Low

Timely response

Timely response

Communication channels

Community forum
CCI knowledge base
Email/ticket support

Portal only

Screen share support

Urgent priority only

Advanced and Premium support

Enterprise-grade support for advanced development teams. Get specialized training, workflow optimizations, and around-the-clock technical assistance designed to meet the complex challenges faced by your team. Build a DevOps roadmap with success plans tailored to your goals, and drive better business outcomes with expert insights and guidance.

Build

  • Adoption support
  • Migration assistance
  • Personalized training sessions

Ship

  • 24/7 technical assistance
  • Dedicated Slack channel
  • Feature and bug escalation
  • Virtual office hours

Scale

  • Dedicated Customer Engineer
  • Configuration review
  • Performance monitoring
  • Customer technical success plan

>Lets talk

Smily

Super fast resolution, I’m honestly impressed.」

Karol Galanciak | CTO & Co-Founder | Smily

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