Premium support:
Expert help when you need it
Our team of solutions experts is here to guide you from proof of concept, to launch, and build optimization. When issues arise, our engineers will get you back to green, faster.
Contact UsA team you can count on
Proactive support, so your team doesn’t have to wait on a solution.
Continuous integration experts
Our dedicated support staff are experts on CI best practices and will proactively manage your system to avoid issues.
Rapid implementation
We provide custom, in-depth training, onboarding, and one-on-one assistance to help your team get set up on CircleCI quickly and easily.
Fast response times
With priority support, we will fast-track your tickets so issues get resolved sooner and you can get back to green builds.
Flexible support plans designed to fit your team’s needs
Get the support you need, when you need it. Choose from Silver, Gold, and Platinum support levels.
Silver
For organizations that need more than standard support—Silver customers get response time SLAs and a dedicated customer success manager.
Gold
Our most popular support plan—Gold support customers get 24x5 guaranteed support, a dedicated customer success team, and bundled premium services.
Platinum
The highest level of support we offer—Platinum support customers get prioritized 24x7 support, a dedicated customer success team, additional communication channels, and bundled premium services, such as configuration reviews, assisted migration, and more. Platinum support guarantees your team will get the support they need, when they need it.
Choose a plan that meets your needs
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Community forum Support portal Global ticket-based support
Ticket response window (hr/day)
8×5 |
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Response SLAs
*based on ticket severity |
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Urgent Learn more 2 business hours High Learn more 4 business hours Normal Learn more 1 business day Low Learn more Prompt |
| Additional support |
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Communication channels
Ticketing
Account team Customer Success Manager Implementation Learn more Checklist |
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Community forum Support portal Global ticket-based support
Ticket response window (hr/day)
24×5 |
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Response SLAs
*based on ticket severity |
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Urgent Learn more 1 hour, 24x5 High Learn more 2 hours, 24x5 Normal Learn more 8 hours, 24x5 Low Learn more Prompt |
| Additional support |
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Communication channels
Ticketing
Account team
Customer Success Manager
Implementation Learn more Standard project plan Premium services Learn more Choose 3 annually |
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Community forum Support portal Global ticket-based support
Ticket response window (hr/day)
24×7 |
|---|
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Response SLAs
*based on ticket severity |
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Urgent Learn more 30 minutes, 24x7 High Learn more 1 hour, 24x7 Normal Learn more 2 hours, 24x7 Low Learn more Prompt |
| Additional support |
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Communication channels
Ticketing
Account team
Customer Success Manager
Implementation Learn more Tailored project plan Premium services Learn more Choose 5 annually |
“If you want to get up and running quickly, CircleCI makes it easy for you to get building, instead of spending time trying to make your tools work.”
Adrian Macneil
Director of Infrastructure Engineering at Cruise
Premium Services
We’ll partner with your team to ensure you succeed on the platform.
Onboarding
Get up and running on CircleCI quickly with support from our team of experts. We’ll work with you to establish a project plan and timeline, define who is responsible for each part of the plan, and provide technical training to get you started on the platform.
Config diagnostic
Reduce build times, optimize credit usage, and make configs more manageable with the help of our team. We’ll review your needs and provide recommendations to get the most out of CircleCI’s features.
General developer training
Participate in our private training program to quickly onboard new team members. Our custom curriculum will take your team from account creation to your first passing build, with a live Q&A included!
General operator training
Empower your operators to own proactive management of your CircleCI implementation. We’ll provide an overview of the platform, walk through server configuration, intra-service communication, system requirements, and more.
Server health check
Maintaining a stable CircleCI server installation is critical to long term success on the platform. Our team will evaluate your server installation to ensure all services are configured to scale, and our proactive analysis will help your team mitigate the risk of unplanned downtime or slowdowns.
Configuration migration assistance
Don’t lose precious time starting your config migration from scratch. We'll help you move from Travis, Jenkins, or other CI systems, and map existing projects to CircleCI.
Assisted server migration & upgrade
Whether you’re looking to migrate your installation to a different instance or upgrade to a more recent version, our team is here to help.
New release training
Get the most out of CircleCI with a deep dive into our latest features. We’ll tailor your training to focus on the features your team needs most, so you can begin using them immediately.
Custom training
Our training is curated to meet your specific business needs. Dive deeper into a specific feature or extend your DevOps & CI/CD philosophies—we’re here to help along the way.
