Premium support:
Expert help when you need it
Our team of solutions experts is here to help optimize your build
and guide you from proof of concept to launch.
A team you can count on.
Proactive support, so your team doesn’t have to wait on a solution.
Rapid implementation
We provide in-depth training, onboarding, and one-on-one support to help your team get setup on CircleCI quickly and easily.
Faster response time
With priority support, we will fast-track your tickets so issues get resolved sooner.
Increased uptime
Our team will proactively help you manage your system to avoid issues. When they do come up, we will get you back to a green build faster.
Flexible support plans designed to fit your team’s needs
Get the support you need, when you need it. Choose from Silver, Gold, and Platinum support levels.
Silver
Response time SLAs and a dedicated account team.
Gold
24x5 guaranteed support, a dedicated success engineer, and live training and onboarding support.
Platinum
24x7 support, a dedicated success engineer, training and live onboarding support, and access to annual services, such as configuration reviews, assisted migration from competitors, and more.
Choose a plan that meets your needs
| Support SLAs |
|---|
|
Community support Support portal Global ticket-based support Mission critical SLAs 8×5 response times |
| Account team |
|
Dedicated success manager |
| Onboarding & implementation |
|
Project planning Learn more Checklist Training Learn more Documented resources Communication channels Ticket and email-based support |
| Severity level |
|
Urgent Learn more 2 business hours High Learn more 4 business hours Normal Learn more 1 business day Low Learn more Prompt response |
| Support SLAs |
|---|
|
Community support Support portal Global ticket-based support Mission critical SLAs Responsive 24×5 Learn more |
| Account team |
|
Dedicated success manager Dedicated success engineer |
| Onboarding & implementation |
|
Project planning Learn more Standard Project Plan Training Learn more CSE-led training Communication channels Tickets, emails, and regular recurring meetings with your success team Value-added services Learn more Choose 3 annually |
| Severity level |
|
Urgent Learn more 1 hour 24x5 High Learn more 2 hours 24x5 Normal Learn more 8 hours 24x5 Low Learn more Prompt response |
| Support SLAs |
|---|
|
Community support Support portal Global ticket-based support Mission critical SLAs Responsive 24×7 Learn more |
| Account team |
|
Dedicated success manager Dedicated success engineer |
| Onboarding & implementation |
|
Project planning Learn more Tailored Project Plan Training Learn more CSE-led training Communication channels Gold level communications, plus a dedicated Slack channel Value-added services Learn more Choose 5 annually |
| Severity level |
|
Urgent Learn more 30 minutes 24x7 High Learn more 1 hour 24x7 Normal Learn more 2 hours 24x7 Low Learn more Prompt response |
