Premium support:
Expert help when you need it

Our team of solutions experts is here to help optimize your build and guide you from proof of concept to launch.

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A team you can count on.

Proactive support, so your team doesn’t have to wait on a solution.

Rapid implementation

We provide in-depth training, onboarding, and one-on-one support to help your team get setup on CircleCI quickly and easily.

Faster response time

With priority support, we will fast-track your tickets so issues get resolved sooner.

Increased uptime

Our team will proactively help you manage your system to avoid issues. When they do come up, we will get you back to a green build faster.

Flexible support plans designed to fit your team’s needs

Get the support you need, when you need it. Choose from Silver, Gold, and Platinum support levels.

Silver

Response time SLAs and a dedicated account team.

Gold

24x5 guaranteed support, a dedicated success engineer, and live training and onboarding support.

Platinum

24x7 support, a dedicated success engineer, training and live onboarding support, and access to annual services, such as configuration reviews, assisted migration from competitors, and more.

Choose a plan that meets your needs

Support SLAs

Community support

Support portal

Global ticket-based support

Mission critical SLAs

8×5 response times

Account team

Dedicated success manager

Onboarding & implementation

Project planning

Checklist

Training

Documented resources

Communication channels

Ticket and email-based support

Severity level

Urgent

2 business hours

High

4 business hours

Normal

1 business day

Low

Prompt response

Support SLAs

Community support

Support portal

Global ticket-based support

Mission critical SLAs

Responsive 24×5

Account team

Dedicated success manager

Dedicated success engineer

Onboarding & implementation

Project planning

Standard Project Plan

Training

Success engineer-led training

Communication channels

Tickets, emails, and regular recurring meetings with your success team

Value-added services

Choose 3 annually

Severity level

Urgent

1 hour 24x5

High

2 hours 24x5

Normal

8 hours 24x5

Low

Prompt response

Support SLAs

Community support

Support portal

Global ticket-based support

Mission critical SLAs

Responsive 24×7

Account team

Dedicated success manager

Dedicated success engineer

Onboarding & implementation

Project planning

Tailored Project Plan

Training

Success engineer-led training

Communication channels

Gold level communications, plus a dedicated Slack channel

Value-added services

Choose 5 annually

Severity level

Urgent

30 minutes 24x7

High

1 hour 24x7

Normal

2 hours 24x7

Low

Prompt response

Interested in premium support?
Contact us to learn more.

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