Premium support:
Expert help when you need it

Our team of solutions experts is here to guide you from proof of concept, to launch, and build optimization. When issues arise, our engineers will get you back to green, faster.

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A team you can count on

Proactive support, so your team doesn’t have to wait on a solution.

Continuous integration experts

Our dedicated support staff are experts on CI best practices and will proactively manage your system to avoid issues.

Rapid implementation

We provide custom, in-depth training, onboarding, and one-on-one assistance to help your team get set up on CircleCI quickly and easily.

Fast response times

With priority support, we will fast-track your tickets so issues get resolved sooner and you can get back to green builds.

Flexible support plans designed to fit your team’s needs

Get the support you need, when you need it. Choose from Silver, Gold, and Platinum support levels.

Silver

For organizations that need more than standard support—Silver customers get response time SLAs and a dedicated customer success manager.

Gold

Our most popular support plan—Gold support customers get 24x5 guaranteed support, a dedicated customer success team, and bundled premium services.

Platinum

The highest level of support we offer—Platinum support customers get prioritized 24x7 support, a dedicated customer success team, additional communication channels, and bundled premium services, such as configuration reviews, assisted migration, and more. Platinum support guarantees your team will get the support they need, when they need it.

Choose a plan that meets your needs

Community forum

Support portal

Global ticket-based support

Ticket response window (hr/day)
*based on customer timezone

8×5

Response SLAs
*based on ticket severity

Urgent

2 business hours

High

4 business hours

Normal

1 business day

Low

Prompt

Additional support

Communication channels

Ticketing
Email

Account team

Customer Success Manager

Implementation

Checklist

Community forum

Support portal

Global ticket-based support

Ticket response window (hr/day)
*based on customer timezone

24×5

Response SLAs
*based on ticket severity

Urgent

1 hour, 24x5

High

2 hours, 24x5

Normal

8 hours, 24x5

Low

Prompt

Additional support

Communication channels

Ticketing
Email
Regular meetings with your success team

Account team

Customer Success Manager
DevOps Customer Engineer

Implementation

Standard project plan

Premium services

Choose 3 annually

Community forum

Support portal

Global ticket-based support

Ticket response window (hr/day)
*based on customer timezone

24×7

Response SLAs
*based on ticket severity

Urgent

30 minutes, 24x7

High

1 hour, 24x7

Normal

2 hours, 24x7

Low

Prompt

Additional support

Communication channels

Ticketing
Email
Regular meetings with your success team
Onboarding Slack channel

Account team

Customer Success Manager
DevOps Customer Engineer
Implementation Manager

Implementation

Tailored project plan

Premium services

Choose 5 annually

Adrian Macneil
“If you want to get up and running quickly, CircleCI makes it easy for you to get building, instead of spending time trying to make your tools work.”

Adrian Macneil
Director of Infrastructure Engineering at Cruise

Premium Services

We’ll partner with your team to ensure you succeed on the platform.

Onboarding

Get up and running on CircleCI quickly with support from our team of experts. We’ll work with you to establish a project plan and timeline, define who is responsible for each part of the plan, and provide technical training to get you started on the platform.


Config diagnostic

Reduce build times, optimize credit usage, and make configs more manageable with the help of our team. We’ll review your needs and provide recommendations to get the most out of CircleCI’s features.


General developer training

Participate in our private training program to quickly onboard new team members. Our custom curriculum will take your team from account creation to your first passing build, with a live Q&A included!


General operator training

Empower your operators to own proactive management of your CircleCI implementation. We’ll provide an overview of the platform, walk through server configuration, intra-service communication, system requirements, and more.


Server health check

Maintaining a stable CircleCI server installation is critical to long term success on the platform. Our team will evaluate your server installation to ensure all services are configured to scale, and our proactive analysis will help your team mitigate the risk of unplanned downtime or slowdowns.


Configuration migration assistance

Don’t lose precious time starting your config migration from scratch. We'll help you move from Travis, Jenkins, or other CI systems, and map existing projects to CircleCI.


Assisted server migration & upgrade

Whether you’re looking to migrate your installation to a different instance or upgrade to a more recent version, our team is here to help.


New release training

Get the most out of CircleCI with a deep dive into our latest features. We’ll tailor your training to focus on the features your team needs most, so you can begin using them immediately.


Custom training

Our training is curated to meet your specific business needs. Dive deeper into a specific feature or extend your DevOps & CI/CD philosophies—we’re here to help along the way.


Interested in premium support?
Contact us to learn more

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