Premium support:
Expert help when you need it
Our team of solutions experts is here to help optimize your build
and guide you from proof of concept to launch.
A team you can count on.
Proactive support, so your team doesn’t have to wait on a solution.
Continuous integration experts
Our dedicated customer success staff are experts on CI best practices and will proactively manage your system to avoid issues.
Rapid implementation
We provide custom, in-depth training, onboarding, and one-on-one assistance to help your team get set up on CircleCI quickly and easily.
Fast response times
With priority support, we will fast-track your tickets so issues get resolved sooner and you can get back to green builds.
Flexible support plans designed to fit your team’s needs
Get the support you need, when you need it. Choose from Silver, Gold, and Platinum support levels.
Silver
For organizations that need more than standard support—Silver customers get response time SLAs and a dedicated customer success manager.
Gold
Our most popular support plan—Gold support customers get 24x5 guaranteed support, a dedicated customer success team, and bundled premium services.
Platinum
The highest level of support we offer—Platinum support customers get prioritized 24x7 support, a dedicated customer success team, additional communication channels, and bundled premium services, such as configuration reviews, assisted migration, and more. Platinum support guarantees your team will get the support they need, when they need it.
Choose a plan that meets your needs
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Community forum Support portal Global ticket-based support
Ticket response window (hr/day)
8×5 |
|---|
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Response SLAs
*based on ticket severity |
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Urgent Learn more 2 business hours High Learn more 4 business hours Normal Learn more 1 business day Low Learn more Prompt |
| Additional support |
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Communication channels
Ticketing
Account team Customer Success Manager Implementation Learn more Checklist |
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Community forum Support portal Global ticket-based support
Ticket response window (hr/day)
24×5 |
|---|
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Response SLAs
*based on ticket severity |
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Urgent Learn more 1 hour 24x5 High Learn more 2 hours 24x5 Normal Learn more 8 hours 24x5 Low Learn more Prompt |
| Additional support |
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Communication channels
Ticketing
Account team
Customer Success Manager
Implementation Learn more Standard project plan Premium services Learn more Choose 3 annually |
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Community forum Support portal Global ticket-based support
Ticket response window (hr/day)
24×7 |
|---|
|
Response SLAs
*based on ticket severity |
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Urgent Learn more 30 minutes 24x7 High Learn more 1 hour 24x7 Normal Learn more 2 hours 24x7 Low Learn more Prompt |
| Additional support |
|
Communication channels
Ticketing
Account team
Customer Success Manager
Implementation Learn more Tailored project plan Premium services Learn more Choose 5 annually |
