Premium support:
Expert help when you need it

Our team of solutions experts is here to help optimize your build and guide you from proof of concept to launch.

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A team you can count on.

Proactive support, so your team doesn’t have to wait on a solution.

Continuous integration experts

Our dedicated customer success staff are experts on CI best practices and will proactively manage your system to avoid issues.

Rapid implementation

We provide custom, in-depth training, onboarding, and one-on-one assistance to help your team get set up on CircleCI quickly and easily.

Fast response times

With priority support, we will fast-track your tickets so issues get resolved sooner and you can get back to green builds.

Flexible support plans designed to fit your team’s needs

Get the support you need, when you need it. Choose from Silver, Gold, and Platinum support levels.

Silver

For organizations that need more than standard support—Silver customers get response time SLAs and a dedicated customer success manager.

Gold

Our most popular support plan—Gold support customers get 24x5 guaranteed support, a dedicated customer success team, and bundled premium services.

Platinum

The highest level of support we offer—Platinum support customers get prioritized 24x7 support, a dedicated customer success team, additional communication channels, and bundled premium services, such as configuration reviews, assisted migration, and more. Platinum support guarantees your team will get the support they need, when they need it.

Choose a plan that meets your needs

Community forum

Support portal

Global ticket-based support

Ticket response window (hr/day)
*based on customer timezone

8×5

Response SLAs
*based on ticket severity

Urgent

2 business hours

High

4 business hours

Normal

1 business day

Low

Prompt

Additional support

Communication channels

Ticketing
Email

Account team

Customer Success Manager

Implementation

Checklist

Community forum

Support portal

Global ticket-based support

Ticket response window (hr/day)
*based on customer timezone

24×5

Response SLAs
*based on ticket severity

Urgent

1 hour 24x5

High

2 hours 24x5

Normal

8 hours 24x5

Low

Prompt

Additional support

Communication channels

Ticketing
Email
Regular meetings with your success team

Account team

Customer Success Manager
Customer Success Engineer

Implementation

Standard project plan

Premium services

Choose 3 annually

Community forum

Support portal

Global ticket-based support

Ticket response window (hr/day)
*based on customer timezone

24×7

Response SLAs
*based on ticket severity

Urgent

30 minutes 24x7

High

1 hour 24x7

Normal

2 hours 24x7

Low

Prompt

Additional support

Communication channels

Ticketing
Email
Regular meetings with your success team
Onboarding Slack channel

Account team

Customer Success Manager
Customer Success Engineer
Implementation Manager

Implementation

Tailored project plan

Premium services

Choose 5 annually

Interested in premium support?
Contact us to learn more.

Submit this form and we’ll reach out with more information to help you decide on the right support plan for you.

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