CircleCI support:
Expert help when you need it
Our team of solutions experts is here to guide you from proof of concept, to launch, and build optimization. When issues arise, our engineers will get you back to green, faster.
Contact UsA team you can count on
Proactive support, so your team doesn’t have to wait on a solution.
Continuous integration experts
Our dedicated support staff are experts on CI best practices and will proactively manage your system to avoid issues.
Rapid implementation
We provide custom, in-depth training, onboarding, and one-on-one assistance to help your team get set up on CircleCI quickly and easily.
Fast response times
With priority support, we will fast-track your tickets so issues get resolved sooner and you can get back to green builds.
Flexible support plans designed to fit your team’s needs
Get the support you need, when you need it. Each CircleCI plan includes expert assistance, and options to upgrade for those who want a little extra help.
Performance
Performance plan customers can access our community forum, support portal, and global-based ticketing. Upgrade for response time SLAs.
Scale
Scale plan customers get 8×5 guaranteed support, access to our customer success team, and customized training to ensure maximum return on investment.
Server
Server customers get 24×5 guaranteed support, access to our customer success team, and custom services tailored to their unique needs. Contact us to learn more.
Choose the best support plan for your team’s needs
The support you need, when you need it
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Community forum Support portal Global ticket-based support Ticket response window (hr/day) Learn more Responsive 8×5 |
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Community forum Support portal Global ticket-based support Ticket response window (hr/day) Learn more Responsive 8×5 Support SLAs |
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Enterprise-level support, at your fingertips
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Community support Support portal Global ticket-based support Ticket response window (hr/day) Learn more Responsive 8×5 Support SLAs |
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Account team
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Available |
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Onboarding & Training
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Onboarding assistance Standard General developer training Choose one Setting up runner Writing private orbs Dynamic config |
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Value-added Services
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Configuration review |
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Community support Support portal Global ticket-based support Ticket response window (hr/day) Learn more Responsive 24×5 Support SLAs |
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Account team
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Dedicated |
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Onboarding & Training
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Onboarding assistance Advanced General developer training Setting up runner Writing private orbs Dynamic config |
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Value-added Services
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Configuration review Configuration migration assistance |
Enterprise-level support, at your fingertips
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Community forum Support portal Global ticket-based support Ticket response window (hr/day) Learn more Responsive 24×5 Account team Dedicated |
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Onboarding & Training
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Onboarding assistance Advanced Installation assistance General developer training Setting up runner Writing private orbs Dynamic config |
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Value-added Services
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Configuration review Configuration migration assistance |
“If you want to get up and running quickly, CircleCI makes it easy for you to get building, instead of spending time trying to make your tools work.”
Adrian Macneil
Director of Infrastructure Engineering at Cruise
Onboarding and Training
Dedicated onboarding and engineer-led training are available for Scale and Server customers.
Onboarding
Get up and running on CircleCI quickly with support from our team of experts. We’ll work with you to establish a project plan and timeline, define who is responsible for each part of the plan, and provide technical training to get you started on the platform.
General developer training
Participate in our private training program to quickly onboard new team members. Our custom curriculum will take your team from account creation to your first passing build, with a live Q&A included!
General operator training
Empower your operators to own proactive management of your CircleCI implementation. We’ll provide an overview of the platform, walk through server configuration, intra-service communication, system requirements, and more.
New release training
Get the most out of CircleCI with a deep dive into our latest features. We’ll tailor your training to focus on the features your team needs most, so you can begin using them immediately.
Custom training
Our training is curated to meet your specific business needs. Dive deeper into a specific feature or extend your DevOps & CI/CD philosophies—we’re here to help along the way.
Setting up runner to scale
We’ll provide a demo of our self-hosted runners and work with your team to identify how many runners you need and make sure you’re set up for success.
Dynamic Config
Get up to speed on CircleCI’s Dynamic Config feature, which enables users to dynamically generate a config.yml and execute it within the pipeline. We’ll perform a demo based on our specific use case as well as assist during the implementation process.
Writing private orbs
Perfect your use of private orbs with a best practices training on writing code, writing tests, and publishing orbs to your namespace.
Value-added Services
We’ll partner with your team to ensure you succeed on the platform.
Available for Scale and Server customers.
Performance monitoring and optimization
Your dedicated CircleCI account team will monitor the metrics you care about, notifying you of any important changes and providing optimization tips.
Config review
Reduce build times, optimize credit usage, and make configs more manageable with the help of our team. We’ll review your needs and provide recommendations to get the most out of CircleCI’s features.
Configuration migration assistance
Don’t lose precious time starting your config migration from scratch. We'll help you move from Travis, Jenkins, or other CI systems, and map existing projects to CircleCI.
Server health check
Maintaining a stable CircleCI server installation is critical to long term success on the platform. Our team will evaluate your server installation to ensure all services are configured to scale, and our proactive analysis will help your team mitigate the risk of unplanned downtime or slowdowns.
Assisted server migration & upgrade
Whether you’re looking to migrate your installation to a different instance or upgrade to a more recent version, our team is here to help.
