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CircleCI Support:
expert guidance and training

Elite

Community

Plan eligibility

Plan type

Annual customers

Free customers

Ticket management

Local availability

24 x 7

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Holiday coverage
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Uptime SLA

99.9%

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Targeted response times

Urgent

30 minutes

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High

1 hour

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Normal

2 hours

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Low

Timely response

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Communication channels

Community forum
CCI knowledge base
Email/ticket support

Community only

Screen share support
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Elite support

Enterprise-grade support for advanced development teams. Get specialized training, workflow optimizations, and around-the-clock technical assistance designed to meet the complex challenges faced by your team. Build a DevOps roadmap with success plans tailored to your goals, and drive better business outcomes with expert insights and guidance.

Build

  • Adoption support
  • Migration assistance
  • Personalized training sessions

Ship

  • 24/7 technical assistance
  • Dedicated Slack channel
  • Feature and bug escalation
  • Virtual office hours

Scale

  • Designated Customer Engineer
  • Performance monitoring
  • Customer technical success plan

>Let’s talk

Smily

“Super fast resolution, I’m honestly impressed.”

Karol GalanciakCTO & Co-Founder at Smily

>Build faster today