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CircleCI Support:
expert guidance and training

Our team of experts is here to guide you from proof of concept, to launch, to build optimization.
And when issues arise, our team will get you back to green, faster.

Elite

Community

Plan eligibility

Plan type

Annual customers

Free customers

Ticket management

Local availability

24 x 7

Holiday coverage
Uptime SLA

99.9%

Targeted response times

Urgent

30 minutes

High

1 hour

Normal

2 hours

Low

Timely response

Communication channels

Community forum
CCI knowledge base
Email/ticket support

Community only

Screen share support

Elite support

Enterprise-grade support for advanced development teams. Get specialized training, workflow optimizations, and around-the-clock technical assistance designed to meet the complex challenges faced by your team. Build a DevOps roadmap with success plans tailored to your goals, and drive better business outcomes with expert insights and guidance.

Build

  • Adoption support
  • Migration assistance
  • Personalized training sessions

Ship

  • 24/7 technical assistance
  • Dedicated Slack channel
  • Feature and bug escalation
  • Virtual office hours

Scale

  • Designated Customer Engineer
  • Performance monitoring
  • Customer technical success plan

>Lets talk

Smily

Super fast resolution, I’m honestly impressed.”

Karol GalanciakCTO & Co-Founder at Smily

>Build faster today