CircleCI support:
Expert help when you need it

Our team of solutions experts is here to guide you from proof of concept, to launch, and build optimization. When issues arise, our engineers will get you back to green, faster.

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A team you can count on

Proactive support, so your team doesn’t have to wait on a solution.

Continuous integration experts

Our dedicated support staff are experts on CI best practices and will proactively manage your system to avoid issues.

Rapid implementation

We provide custom, in-depth training, onboarding, and one-on-one assistance to help your team get set up on CircleCI quickly and easily.

Fast response times

With priority support, we will fast-track your tickets so issues get resolved sooner and you can get back to green builds.

Flexible support plans designed to fit your team’s needs

Get the support you need, when you need it. Each CircleCI plan includes expert assistance, and options to upgrade for those who want a little extra help.

Performance

Performance plan customers can access our community forum, support portal, and global-based ticketing. Upgrade for response time SLAs.

Scale

Scale plan customers get 8×5 guaranteed support, access to our customer success team, and customized training to ensure maximum return on investment.

Server

Server customers get 24×5 guaranteed support, access to our customer success team, and custom services tailored to their unique needs. Contact us to learn more.

Choose the best support plan for your team’s needs

The support you need, when you need it

Community forum

Support portal

Global ticket-based support

Ticket response window (hr/day)

Responsive 8×5

Community forum

Support portal

Global ticket-based support

Ticket response window (hr/day)

Responsive 8×5

Support SLAs

Enterprise-level support, at your fingertips

Community support

Support portal

Global ticket-based support

Ticket response window (hr/day)

Responsive 8×5

Support SLAs

Account team

Available

Onboarding & Training

Onboarding assistance

Standard

General developer training

Choose one

Setting up runner

Writing private orbs

Dynamic config

Value-added Services

Configuration review

Community support

Support portal

Global ticket-based support

Ticket response window (hr/day)

Responsive 24×5

Support SLAs

Account team

Dedicated

Onboarding & Training

Onboarding assistance

Advanced

General developer training

Setting up runner

Writing private orbs

Dynamic config

Value-added Services

Configuration review

Configuration migration assistance

Community support

Support portal

Global ticket-based support

Slack channel

Priority feature & bug escalation

Ticket response window (hr/day)

Responsive 24×7

Support SLAs

Account team

Dedicated

Onboarding & Training

Onboarding assistance

Premium

General developer training

Setting up runner

Writing private orbs

Dynamic config

New release training

Custom training

Value-added Services

Configuration review

Configuration migration assistance

Success and outcome planning

Executive business reviews

Performance monitoring & optimization

Enterprise-level support, at your fingertips

Community forum

Support portal

Global ticket-based support

Ticket response window (hr/day)

Responsive 24×5

Account team

Dedicated

Onboarding & Training

Onboarding assistance

Advanced

Installation assistance

General developer training

Setting up runner

Writing private orbs

Dynamic config

Value-added Services

Configuration review

Configuration migration assistance

Community forum

Support portal

Global ticket-based support

Ticket response window (hr/day)

Responsive 24×7

Account team

Dedicated

Onboarding & Training

Onboarding assistance

Premium

Installation assistance

General developer training

Setting up runner

Writing private orbs

Dynamic config

New release training

Custom training

Migration assistance

Value-added Services

Configuration review

Configuration migration assistance

Success and outcome planning

Executive business reviews

Adrian Macneil
“If you want to get up and running quickly, CircleCI makes it easy for you to get building, instead of spending time trying to make your tools work.”

Adrian Macneil
Director of Infrastructure Engineering at Cruise

Onboarding and Training

Dedicated onboarding and engineer-led training are available for Scale and Server customers.

Onboarding

Get up and running on CircleCI quickly with support from our team of experts. We’ll work with you to establish a project plan and timeline, define who is responsible for each part of the plan, and provide technical training to get you started on the platform.

General developer training

Participate in our private training program to quickly onboard new team members. Our custom curriculum will take your team from account creation to your first passing build, with a live Q&A included!

General operator training

Empower your operators to own proactive management of your CircleCI implementation. We’ll provide an overview of the platform, walk through server configuration, intra-service communication, system requirements, and more.

New release training

Get the most out of CircleCI with a deep dive into our latest features. We’ll tailor your training to focus on the features your team needs most, so you can begin using them immediately.

Custom training

Our training is curated to meet your specific business needs. Dive deeper into a specific feature or extend your DevOps & CI/CD philosophies—we’re here to help along the way.

Setting up runner to scale

We’ll provide a demo of our self-hosted runners and work with your team to identify how many runners you need and make sure you’re set up for success.

Dynamic Config

Get up to speed on CircleCI’s Dynamic Config feature, which enables users to dynamically generate a config.yml and execute it within the pipeline. We’ll perform a demo based on our specific use case as well as assist during the implementation process.

Writing private orbs

Perfect your use of private orbs with a best practices training on writing code, writing tests, and publishing orbs to your namespace.

Value-added Services

We’ll partner with your team to ensure you succeed on the platform.
Available for Scale and Server customers.

Performance monitoring and optimization

Your dedicated CircleCI account team will monitor the metrics you care about, notifying you of any important changes and providing optimization tips.

Config review

Reduce build times, optimize credit usage, and make configs more manageable with the help of our team. We’ll review your needs and provide recommendations to get the most out of CircleCI’s features.

Configuration migration assistance

Don’t lose precious time starting your config migration from scratch. We'll help you move from Travis, Jenkins, or other CI systems, and map existing projects to CircleCI.

Server health check

Maintaining a stable CircleCI server installation is critical to long term success on the platform. Our team will evaluate your server installation to ensure all services are configured to scale, and our proactive analysis will help your team mitigate the risk of unplanned downtime or slowdowns.

Assisted server migration & upgrade

Whether you’re looking to migrate your installation to a different instance or upgrade to a more recent version, our team is here to help.

Interested in additional support?
Contact us to learn more

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